Your information stays part of the job—not the product.

Information we collect

When you contact us, request service, call, text, or submit a form, we may collect information you choose to provide, including:

• Your name, phone number, email address, ZIP code, service address, and preferred contact method.
• Details about your job, including items to be removed, access conditions, photos, and scheduling notes.
• Communications you send us by text message, phone, form, email, or other contact channels.
• Basic website and device information that may be collected automatically by standard hosting, analytics, security, or form tools.

How we use information

We use information to respond to your inquiry, prepare estimates, schedule or perform removal services, communicate about jobs, provide customer support, prevent fraud or unsafe service requests, and improve our website and operations.

We may also use contact information to send service-related reminders, appointment updates, or follow-up messages connected to your inquiry.

Sharing and disclosure

We may share information with service providers that help us operate our website, phone, text, form, scheduling, payment, or customer-service systems. Those providers may use information only to perform services for us or as otherwise permitted by law.

We may also disclose information when reasonably necessary to comply with law, protect our rights or safety, or respond to a valid legal request.

Text messages and calls

If you provide a phone number, call us, text us, or submit a form that includes consent language, you may receive calls or text messages from Operation Junk about your inquiry, estimate, scheduling, or service. Message frequency varies. Message and data rates may apply.

You can opt out of recurring text messages at any time by replying STOP. For help, reply HELP or call/text us at (872) 222-5502. Consent is not a condition of purchase.

Security and retention

We use reasonable administrative, technical, and operational safeguards designed to protect information we handle. No method of internet transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain information only for as long as reasonably needed for the purposes described here, including service, customer support, recordkeeping, dispute resolution, and legal obligations.

Your choices and requests

You may ask us to update or correct contact information, stop non-essential communications, or request information about the personal data we maintain about you. To make a request, call or text (872) 222-5502. We may need to verify your identity before responding.

Changes to this policy

We may update this Privacy Policy as our services, tools, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.